Frequently Asked Questions

Why Us

We’ve brought together the latest technologies along with our knowledge and experience to provide the best service for you.

Digital X-rays

We use the most current phosphor plate imaging technology to ensure that the X-Rays are available quickly with the least radiation exposure to you. Some systems give you a reduced resolution at the cost of low radiation but with the right machines, you can have a high resolution image and a low dose. We don’t believe in compromise for something this important.

OPG Machine

Our on site digital OPG machine allows us to screen early for pathology and assess your wisdom teeth without waiting and queuing elsewhere. It also integrates into your patient record so we have a complete picture of your oral health at our fingertips at all times.

Intra-Oral Cameras

Seeing is believing! Our camera can show you any areas in you mouth where fillings may be needed, cracks may be forming or if you just want to see your beautiful teeth like you have never seen before!

A Truly Digital Practice

We’ve incorporated iPads not only for your entertainment but for recording your medical information and detailing a customised treatment plan for you. This means faster and clearer information, less paper and less waste.


Televisions are available in surgery and iPads in reception for catching up on the latest news or a much needed distraction.
Noise Cancelling headphones are also available in surgery for those that find the noise of the drill a bit too much.


We use state of the art sterilising equipment and practices in line with the highest and most current infection control standards. For your peace of mind, Smile Time Family Dental undergoes voluntary practice accreditation to ensure we do everything possible to keep you and your family safe.


We only use the best materials for your mouth but don’t believe that it should cost the earth. Our fees are based on the industry average across the state to ensure that our fees are reasonable for the service we provide. A treatment plan (and alternative options) will be provided before any treatment is started so there are no unexpected surprises.

Payment Plans

MacCredit has been providing payment plan solutions for patients for more than 12 years.  For patients that need a little more dental work to get them back to comfortable, Mac Credit might be the solution to get the work done sooner.

  • Payment plans from $4,000
  • No stress – MacCredit consultants manage the whole process
  • Up to 7 year terms – based on your requirements and objectives
  • Flexible options – any additional repayments can be added back at no extra charge
  • Fast efficient approvals, simply apply online or call 1300 884 355
  • Available to Australian citizens or permanent residents only
  • Credit assessment, lending criteria, terms and conditions apply

To apply click here

Credit Representative 484002 is authorised under Australian Credit licence 389087.


Terms & Conditions:

Speak to MacCredit for a formal quote based on your circumstances and for the full terms and conditions.

A credit assessment will be conducted prior to acceptance of any offer or product. Interest rates, terms and conditions will be provided on application. Fees and charges apply.


Smile Time Family Dental considers your safety paramount and to reassure you, we’ve had an independent assessment by QIP. We are proud to say that we’ve passed the voluntary process and are now an accredited practice.

More details can be found at:

QIP – Accreditation

Free Dental for Children*

The Child Dental Benefits Schedule (CDBS) is a federal initiative which commenced in 2014. Eligible children aged 2-17 years may claim up to $1000 (previously $1000 and for a short period of time in 2017, $700) worth of dental treatment over 2 calendar years. The federal government determines eligibility which we can check using your child’s medicare number. We bulk bill eligible patients for eligible treatments up to the $1000 limit. A range of services are covered including examination, X-Rays, cleaning, fissure sealing, fillings, root canals and extractions. In those rare situations where the treatment plan exceeds the $1000, we will provide you with a full treatment plan prior to starting any treatment so there’s no surprises. If you are unsure if your child is eligible or what the remaining balance is, please contact our friendly reception staff and we can check on your behalf.
*for eligible patients

HCF More For Teeth

We choose to affiliate our clinic with the HCF More for Teeth program. We believe that you shouldn’t be financially penalised for looking after your teeth and depending on your level of cover, HCF will cover the full cost of a checkup and preventative care, including X-rays, each year (so no gap). Mouthguards are also covered in full by this program. For more details please contact HCF to find out your specific entitlements.

NIB First Choice

We have partnered with the nib First Choice Network to ensure that nib customers receive the maximum level of rebates for their dental treatment. If you want to make the most of your nib extras insurance, contact us today for an appointment. For more details please contact nib to find out your specific entitlements.

Opening Hours

Monday to Thursday: 9:00am to 5:00pm
Friday: 8:00am to 2:00pm

Emergency Appointments

If you have a dental emergency during office hours, please call us on 3633 0055 and we will do our best to get you seen to on the same day. If you’ve just got home after a late night and broken your tooth on that sneaky olive pit, please check our Online Booking section on this website for appointment availabilities.

To find out more or to book an appointment contact us on 07 3633 0055